A great post by Tim Hughes about the Three (actually more) lies the travel industry keeps telling consumers. Many travelers will find them quite familiar:

“Again and again the travel industry thinks that lying to a customer is the best way out of an uncomfortable situation. As a consumer of online travel I have come across three standard lies that the industry keeps telling me. They are:

1. I would like to help you but “the system” wont let me;

2. The flight/hotel/boat/train is fully booked; and

3. The flight/boat/train is on time.”

Read more: Three lies the travel industry keeps telling consumers (with Qantas, Hilton and Virgin Express examples)