Top 10 Airport Lounges:

Treat yourself to one of these executive airport lounges and relax in 1st class comfort:

The Wing; Cathay Pacific, Hong Kong International Airport

Zen is the word at this 43,000-square-foot, wood-and-granite, open-air facility overlooking the terminal. Spread out at the 80-foot, aptly named Long Bar, or dine at one of four restaurants, including the Haven (strictly for first-class passengers) and a Japanese noodle bar. The Spa offers a complete line of services, but nothing tops the private cabanas, complete with personal showers, beds and oversized tubs. True road warriors, however, can spend their time on the wireless Web from anywhere in The Wing.

Clubhouse; Virgin Atlantic, San Francisco International Airport
Shortly after SFO’s International Terminal opened its doors last year, Virgin’s $3.2 million Clubhouse followed suit. Most striking are the multicolored, floor-to-ceiling windows with sweeping views of the San Francisco Bay and the city’s skyline. A rotating digital-art exhibit showcases local artists, and in an extension of the Upper Class “Freedom” menu, where you’re free to eat whatever and whenever you want, the Clubhouse serves light snacks and entrees at any time of the day or night.

Terraces Lounge; British Airways, JFK International Airport
Dubbed “an air travel environment for the 21st century,” Terraces is indeed more backyard than board room, with trickling water fountains, the sounds of birds chirping, fully reclining lounge chairs under white umbrellas, and–no joke–the subtle scent of cut grass. A Molton Brown Travel Spa has hydrotherapy showers, reflexology treatments and specially designed pre- and post-flight massages.

Silver Kris; Singapore Airlines, Singapore Changi Airport
Service-conscious Singapore’s 30,000-square-foot lounge accommodates 200 first-class and 450 business-class passengers. Tropical plants and aquariums abound, walls are covered with works by local artists, and 42-inch plasma screens show news and sports continuously.

Extra Travel Tip
No time for down time? London’s Heathrow recently opened the “Island,” a pay-as-you-go airport lounge in Terminal 3. Open daily from 5 AM to 2 PM, admission is $36 per person and allows access to one of 29 showers, steam cleaning and shoe shining, satellite television, and Internet connections.

President’s Club; Continental Airlines, Ronald Reagan National Airport, Washington D.C.
Back when National Airport was first built in the 1940s, the space that is now occupied by the President’s Club was the airport’s dining hall, a place where senators, generals and other VIPs would have dinner and watch as the world’s first airliners skimmed in and off the runway. Over the years, the space has been everything from administrative offices to a disco in the 1970s, but now it has been returned to its proper use: the care and feeding of important people. And boy does it ever. After a $3 million renovation, this sleek, wood-paneled club today is reminiscent of a first-class lounge on a Cunard ocean liner. The super-sleek décor is a mix of vintage aviation tchotchkes and other retro touches, including soft leather chairs and sofas, that make this as pleasant a place to kill a few hours as can be found in the capital. There is also a small bar, a separate TV area and a section of cubbies with desks, as well as a private conference room.

Smoker’s Lounge; Swissair, Zurich International Airport
Not that Swissair’s other lounges aren’t worth the trip, but the airline’s Smoker’s Lounge wins out for its Cuban-style cigar bar where you can go Bacchic with cigars, whiskey and cognac, all sold at duty-free prices.

Star Alliance Lounge; Zurich International Airport
The first of what Star Alliance members hope will be many such lounges–namely, in Brussels, Buenos Aires, Manila and Los Angeles–opened in August. Premium passengers flying Lufthansa, SAS, Thai Airways, Austrian Airlines and others can use the facility, which was designed by Toronto architects Kuwabara, Payne, McKenna and Blumberg, and offers a dedicated check-in and sales counter.

VIP Lounge; LanChile, Santiago International Airport

Charging ahead of its South American competitors, LanChile opened a new lounge last month to rival any other on the continent. At 7,500 square feet, the lounge is not huge but it’s comfortable, with ample work space, baths and showers, and a good selection of Chilean wines.

Golden Lounge; Malaysian Airlines, Kuala Lumpur International Airport
The only airport in the world with a glass-enclosed rain forest in the middle of it, Kuala Lumpur’s home airline lounge has a literal river running through it, along with a gym, bedrooms, a computer-games corner and a nursery with babysitting services.

SAS Lounge; Copenhagen International Airport
Bright, open and airy, SAS’ two-tiered Copenhagen lounge makes use of local Scandinavian design and materials, including blonde birch, maple, oak, limestone, wool and leather. In a nod to Scandinavian culture, Danish-Icelandic artist Olafur Eliasson designed the giant kaleidoscope sculpture suspended from the ceiling, and the airline published Scandinavian Words, a series of 18 short novels, many only now translated into English, for the lounge library.

I read an interesting piece of news today about how Alaskan Airlines and Horizon Air are resorting to mobile services, in an effort to retain customer loyalty. The mobile services that these two airlines are currently offering are designed for the iPhone, BlackBerry and Microsoft Windows Mobile users and are hoped to improve their passengers travel experience and convenience.

These new services will enable passengers to make changes to their reservations, access airport information and potentially purchase tickets. Passengers can also check their flight status information, flight schedules, flight alerts and check-in 1 to 24 hours prior to their scheduled departure. Furthermore, passengers can use their “My Trips” feature to view their itinerary, change their seats, check their upgrade status and add an Alaska Airlines Mileage Plan number to their reservation. (for more information check out www.mobilemarketer.com/cms/news/database-crm/5632.html)

I believe that the more savvy Airlines are finally beginning to realize that with so many carriers and options available to travelers, retaining loyalty and repeated visits are becoming harder to achieve. Brand loyalty has been replaced by price consciousness thanks to the proliferation of budget carriers.

At last years WIT conference an ‘expert’ in the travel industry said that to retain customers, airlines and hotels need to offer more than just refurbished toilets and renovated rooms. What is missing is that little extra service that makes passengers and guests feel special and cared for. Being an ArrivedOK subscriber, I think the expert hit the nail on the head. Its no longer enough to offer the superficial trimmings that most hotels and airlines think us travelers require.

Instead, what we are actually looking for is convenience, and the knowledge that you care about how we feel. If an airline or hotel offered me the use of ArrivedOK FOC for flying or staying with them, I would consider traveling and staying with them during my next trip. Its those little extras, the intangibles that make us feel cared for, and that is what retains loyalty.

The recent economic downturn, saw an increase in complaints towards budget airlines. Last year, CASE (Singapore) received 281 complaints against airlines, of this, 157 were for low-cost carriers. Most of the complaints were centered around the travelers’ inability to contact the airline, being overcharged, not informed of flight changes, last minute cancellations and refunds being promised but not given.
Recently my brother, decided to book a flight on a budget airline to Thailand. Unfortunately, due to work commitments he had to change the date of the flight. This should not have been a problem as he had adequate time to inform them before a penalty would be imposed. However, no matter how often he called the airline’s hotline, he was unable to reach them. After many a failed attempt, he had no option but to pay the penalty for not informing the airline within the specified number of days about any change in flight details. This would be funny, except for the fact that he was being penalized for the airline’s inefficiency and not his own.
Some folk may argue that this is what one expects with a budget airline. And I do agree with this up to an extent. Yes I do not expect to get an unlimited flow of alcohol on a budget airline, but bottled water would be greatly appreciated. Yes I understand that prettily wrapped hot meals are not practical, but surely a bread roll or two wouldn’t break the bank? I realize that the whole point of a budget airline is to fly at the lowest possible cost, but surely passengers still deserve some form of comfort and courtesy, or is that asking for too much when one travels on a budget carrier?
The horror stories about delayed and cancelled flights, luggage restrictions (more on this another time) make me glad that mobile services such as ArrivedOK exist. With ArrivedOK, my hotel, my host and my family will not panic if they don’t hear from me. I can be rest assured that my host in the country I am heading to, wont have to wait in the airport for a flight that has no intention of arriving, and instead, will only head out to pick me up when he receives my arrival message courtesy from ArrivedOK. This is just one reason, why I am glad such technological innovations exist. Another interesting thing I just discovered is aircomplaints.mobi a nifty service that allows you to rant about bad airline service as soon as the offending action takes place, using your mobile phone.
So the next time you fly, be it on a budget airline or not, register for ArrivedOK and be assured that your family and friends will know when you arrive at your destination.

We all know that calling and sending SMSes while in roaming is expensive. But just how expensive is it? Whenever I travel, I instinctively call or SMS home or office on my mobile phone, simply not registering the fact that call charges are quite different when one is not on home soil. Its only when I get back to Singapore and receive my monthly bill do I get a heart attack at the cost.

A good example would be my husband’s recent trip to Thailand. He made a few calls and sent several SMSes to me during the three weeks he was away. I am still reeling from the SGD1,400 bill he received and I am yet to recover from the shock and make payment for it, even though I have already received one reminder in the mail so far. Since then, I no longer freely use my mobile phone while in roaming, unless it is a matter of life and death, really.

I first heard about ArrivedOK from my friend who travels several times a month. She insisted that this service was a fantastic way to inform ones loved ones when overseas without busting the bank. Not being an early adaptor of new technology I was a bit skeptical, but after the shocking bill I received from Singtel, I decided to explore just how much I can save on roaming charges by switching to ArrivedOK.

First of all it is important to understand what ArrivedOK is and how it works. ArrivedOK is a flight arrival tracker and not an alternative sms service. What’s unique about ArrivedOK is that it tracks you as an individual, so its only when you reach your destination airport that your messages are sent out to your family and friends. You can check out their website at www.arrivedok.mobi for more info. Even for a technologically inept person such as myself, using the service was not a problem. It involves just three basic steps. Log onto the ArrivedOk site and register, enter the mobile numbers or address of your recipients, type out your message, switch off your phone, fly and when you switch it back on upon landing, ArrivedOK tracks your number, verifies that you have in fact landed at your destination, and sends out your messages to your list of family and friends. Its as simple as that.

With an initial investment of USD 9.90, you can start off with ArrivedOK’s Economy Class Package which would give you 30 credits, making each credit USD 0.33. With this package, I would receive free blog posts, free emails and 29 arrivals or text messages, which is honestly a huge saving.

Now if we were to do a brief price comparison, it would cost me SGD 0.61 to send an SMS when roaming using Singtel from Thailand, and if I was on a Thai SIM (AIS Thailand) SMS messaging while roaming would cost me Baht 10.77 or SGD 0.46 per message. But if I was subscribed to ArrivedOK’s Economy Class Package, it would only cost me SGD 14.00 to send out 29 SMS messages and free emails and blog posts!

I could go on and on comparing the outrageous roaming rates that many of us end up paying without realizing. This is why, from now on, whenever I do travel, I am most definitely going to sign up with ArrivedOK and save myself a bundle on roaming charges!

The best news is that currently, if you display a link to ArrivedOk on your website or blog, and direct your friends and other travel loving people to register for the service, you will earn credits. These credits can be used like currency to pay for your ArrivedOK smses, so all in all, you save a 100% when you use ArrivedOK if you have adequate credits, so invite your friends to register for the service (www.arrivedok.mobi) and fan page (www.facebook.com/arrivedok) and stay tuned for more interesting travel tips and tricks :)

ArrivedOK is now working with LinkedIn, which is going to make both ArrivedOK and LinkedIn more powerful for you.

When you set your arrival alerts on ArrivedOK you can now make them appear in your LinkedIn status immediately after landing, letting your colleagues and business contacts know where you are in real time – without using your mobile or smartphone onboard. You can also customize your message to your LinkedIn connections, making it different from arrival alerts delivered to your friends, family, or posted to your personal blog.

Let the places you travel contribute to your professional identity on the web. Work, business or leisure, your trips bring important information about who you are, what you do, and how you do it. Show your followers that you’re a smart traveler.

How does ArrivedOK work with LinkedIn?

When you want to share your arrival details with a broader audience via LinkedIn (posting to Facebook, blogs and Twitter is also available) – go to your ArrivedOK Preferences and connect LinkedIn to your Profile.

When creating your arrival message, go to ‘Post to blog/network’ section, check ‘LinkedIn’ box and type your message if you want. That message will appear in your LinkedIn status right at the moment you turn on your phone upon your arrival, altogether following our standard ‘I arrivedOK in…’ text.

So go ahead and get started. Link your ArrivedOK and LinkedIn accounts today.

Permalink: http://blog.arrivedok.mobi/&post=1347